Our FAQ

Shipping is free for orders over R700. Less than R700 will be charged R100 shipping fee in total and not per single item.

Delivery takes 7-9 working days after payment has been received.

We accept direct bank payment, Visa and Mastercard through a secure payment gateway from PayFast for South Africans.

The Courier Guy delivers directly to your door, so please provide us with a physical address that is normally occupied during office hours.

Please note that The Courier Guy will only deliver to a physical address and no P.O. Box addresses.

The Courier Guy requires that each and every delivery be signed and endorsed, as proof of delivery.

You have 30 days from the date of purchase if your product is faulty to return for an exchange/refund.

Returned items need to be unworn, unwashed and unaltered with tags still attached.

Make sure to send proof of your payment/order number for us to process.

Returned/exchanged after the 21 days from original order will not be accepted

Return address:

28A Sotogrande Street,

Silverlakes Golf and Wildlife Estate,

You will need to get in touch by completing the form requesting for the tracking number.

Once the tracking number is received you can track your order by visiting https://www.easytracker.co/thecourierguy

Refunds will not include the cost of shipping if you have ordered the wrong size or want to exchange for a different style.

Sale items cannot be returned for a refund/exchange.

Once we have received your item, we will inspect it and notify you of the status of your return. Once your item is approved, we will initiate a refund to your credit card (or original method of payment).

Yes, as soon as your payment has been received an automated invoice will be sent to the email you provided.

For now, we only make sizes from Newborn to 1-2 years.

Our size range will expand in the near future.